- Standard delivery shipping is used for all shipments unless otherwise discussed. It is your responsibility to contact us if faster shipping, signature confirmation, insurance, or any upgrades are needed. We are not responsible for lost or stolen packages.
- If the shipping service returns order to us that is non-deliverable for any reason (insufficient address, refused, missed the package, etc), an additional shipping fee will be charged to return the package to you, once it has been returned to us. We do not accept returns on these orders unless they comply with our return policies. We are not responsible for lost or stolen packages.
- In some cases, when further communication is needed, shipping may be delayed until communication has been completed.
- We don’t accept requests for address change.
- If any issues arise with an order (damaged, missing, etc.) and we don’t hear back from the buyer within 14 days, we will consider the issue resolved.
- We reserve the right to ship items at our discretion, items may be shipped separately from one another in certain cases. This is always in the best interest of the specimens.
- All orders over $400 are required to upgrade shipping to Priority Express / EMS. This option is available at checkout.
- It is the buyers’ responsibility to ensure that the importing and exporting requirements of your country have been met, failure to do so may result in seizure of your shipment. You are responsible for any customs tax, fees, or charges that might occur, you can contact your countries customs department prior to ordering to find out what these fees will be. If the buyer refuses the package for any reason, a refund will not be issued. We do not have any contact with foreign customs agencies. If your order is held in customs then returned to us for any reason, and you would like a refund instead of paying a reshipment fee, there will be a restocking fee charged.
- We cannot and will not change the price of an order on customs information, this is not legal.
—International shipping options include:
- All shipping options include a tracking number.
1. Standard / First Class – appx. 10-30 business days, does not include insurance, or signature confirmation.
2. EMS – appx. 7-14 days, includes insurance (depends on your countries import restrictions), and signature confirmation.
Please contact me with any questions or concerns.
- The main photo does not directly reflect the actual size of the piece/s. We expect all buyers to view all photos and read full listing descriptions to get a proper idea of the piece/s you purchasing. Weights and sizes are very close approximations, sizes may vary slightly due to the direction one may try and measure. Generally, we measure lengthwise.
- Please note, colors may vary slightly from monitor to monitor depending on your settings.
- Please use caution and care when opening your order. Some items are small (for ex. remote control), so we recommend unpacking on a flat, clean surface or somewhere where you do not need to worry about your new pieces being damaged. Please be sure you have checked all packing material before disposing of it. We reserve the right to reship or refund in the rare event of claims of missing items.
- We do not offer phone support, but we can communicate with Viber/Telegram/WhatsApp.
- As a buyer, you are fully responsible for thoroughly reading and understanding our listing descriptions and shop policies. By ordering from our shop you are agreeing to comply with all of our policies. Thank you!