Returns & exchanges
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
I don’t accept cancellations, but please contact me if you have any problems with your order. The following items can’t be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for: Custom or personalized orders
Returns and exchange details:
- Buyers are responsible for return shipping.
- Buyers are responsible for contacting us prior to returning any items. If requested, you must provide a photo of the item/s being returned before shipping to prove they are free of damage, pack the item/s, in the same manner, they were sent (contact for specific instructions), and must send the tracking number to us immediately after it is shipped. Only after the item/s are returned damage free, the refund will be issued. A refund will not be issued for any returned item that appears different than the photos.
- In the case that we are out of the office for multiple days and cannot respond to your return request, we will still honor a return.
- No partial returns on parcels, no partial refunds will be offered. If multiple items of the same listing are ordered they all must be returned for a refund to be issued, buyers are not permitted to pick certain items out of “multi-quantity” listings and return others unless agreed upon before purchasing. For example: if 4 mandalas are purchased, 4 must be returned. If a parcel is returned to us underweight, a refund will not be issued.
- We do not allow returns until the package has first been delivered to the buyer.